Thursday, December 22, 2011

Assisting the Customer

I was watching TV at home and turned on Iron Chef American. In this particular contest, they had two guest chefs teamed with chefs who regularly perform on the show.  As I watched, I quickly noticed the regular chefs calmly walked around the cooking arena while the guest chefs frantically searched for their utensils. We, as restaurant entertainers, need to be familiar with our restaurant.  We know where the restrooms, telephone, hostess desk and bar are located in the restaurant.  We know the area and what is around the restaurant.  We need to be able to assist our customers in locating the bathroom, banquet hall, or assist in providing driving directions. Many times customers will ask for directions to the restroom, or what to know about local events.  So, it is important for a restaurant entertainer to be knowledgeable about their restaurant, and also the community that surrounds the restaurant.

If you are entertaining in a restaurant for the first time, walk trough the restaurant and look for the hostess desk, bathrooms, coat room, telephones. Also find out were complaints or questions should be direct to.  All restaurants have a manager who can handle these questions, but get the managers name.  This way when asked, you can tell the customer who to ask for and where they can find this person.  Detailed information like a manager’s name, will make your input valuable and appreciated by the customer.

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